Refund policy

We want you to love your order.

Because our products are handcrafted bath, body, and home goods, we are unable to accept returns or exchanges for sanitary reasons.

That said, if there is ever an issue with your order, please don’t hesitate to reach out, we’re always happy to help however we can.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or if something is missing, please email us at orders@greatscotsoapery.com within 7 days of delivery and include:
•    Your order number
•    A photo of the item(s)
•    A brief description of the issue

We’ll do our best to make it right.