Shipping policy

Shipping + Delivery

Happy mail is on the way.

We do our best to get your order packed up and headed your way as quickly as possible.

Shipping
We currently ship within the U.S. using USPS or UPS, depending on the best fit for your order.

•    $5 Flat Rate Shipping
•    Orders typically ship within 3–5 business days

Once your order ships, you’ll receive tracking information so you can follow your package all the way to your doorstep.

Local Delivery
We offer free local delivery within 10 miles.

If your address falls within our delivery area, this option will be available at checkout.

Porch Pickup
Need it local and easy? We also offer free porch pickup.

Once your order is ready, you’ll receive pickup details.

Please Note
Because our products are handcrafted in small batches, processing times may occasionally vary during launches, holidays, or especially busy weeks. We’ll always do our best to get your order out as quickly as possible.

Thank you for shopping small and supporting Great Scot Soapery!

Lost or Delayed Packages
If you believe your package has been lost, stolen, or incorrectly marked as delivered, please email us at greatscotsoapery@gmail.com so we can help you figure it out.

We also recommend reaching out to the shipping carrier directly and filing a claim if needed.

For USPS claims, you can visit www.usps.com/help/claims.htm or call the USPS Customer Care Center at 800-222-1811.

Be sure to have your tracking number and original receipt available, as they may be required to complete your claim.